Last Updated: [February 1, 2024]

Thank you for shopping with Ocean Fashion LLC (“Ocean Fashion,” “we,” “us,” or “our”). This Refund Policy outlines our guidelines for processing refunds and returns. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

We want you to be completely satisfied with your purchase from Ocean Fashion. If you are not satisfied with your order for any reason, you may be eligible for a refund, exchange, or store credit, subject to the following conditions:

  • You must initiate a refund request within [insert number] days of receiving your order.
  • The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
  • The item(s) must be returned in their original packaging or a suitable alternative to prevent damage during transit.

2. Non-Refundable Items

Certain items are not eligible for refunds or returns, including but not limited to:

  • Items marked as final sale or clearance.
  • Intimate apparel such as lingerie or swimwear (for hygiene reasons).
  • Personalized or customized items.
  • Gift cards or promotional items.

3. Return Process

To request a refund or return, please follow these steps:

  • Contact our customer service team at [insert contact email or phone number] to initiate a return request.
  • Provide your order number and details of the item(s) you wish to return.
  • Pack the item(s) securely and ship them back to the address provided by our customer service team.
  • Include a copy of your order confirmation or packing slip with the returned item(s).

4. Refund Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. If the item(s) are approved for a refund, we will process the refund within [insert number] business days.

  • For refunds to the original payment method, please allow additional time for the refund to appear in your account, depending on your payment provider.
  • For refunds in the form of store credit, you will receive a credit code via email, which can be used for future purchases on our website.

5. Shipping Costs

Please note that shipping costs are non-refundable, and you will be responsible for the return shipping expenses unless the return is due to an error on our part or a defective item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement, exchange, or refund, depending on the circumstances.

7. Contact Us

If you have any questions, concerns, or inquiries about our refund policy or the return of your order, please contact us at [].

Thank you for choosing Ocean Fashion. We appreciate your business!